Shipping policy
Shipping Policy
Thank you for supporting our embroidery business! Each item is made with care, and we want to ensure your order arrives safely and on time.
Processing Time
All items are made to order. Please allow 3–7 business days for processing before your order is shipped. During high-volume seasons or holidays, processing times may be slightly longer.
Shipping Time
Once your order has been shipped, estimated delivery times are:
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Standard Shipping (U.S.): 3–7 business days
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Expedited Shipping (if selected): 2–3 business days
Please note that shipping times may vary depending on your location and carrier delays, which are outside of our control.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Order Tracking
You will receive a confirmation email with tracking information once your order has shipped. Please allow up to 24–48 hours for tracking updates to appear.
Incorrect Addresses
Please double-check your shipping address before placing your order. We are not responsible for packages delivered to incorrect or incomplete addresses provided at checkout.
Lost or Delayed Packages
If your package is delayed or appears lost, please contact the shipping carrier first. If you need further assistance, feel free to reach out to us and we’ll do our best to help.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging so we can make it right.
Questions
If you have any questions about your order, don’t hesitate to reach out. We’re here to help and appreciate your support!
Thank you for shopping with us and supporting handmade!