Refund policy

REFUND POLICY (CUSTOM EMBROIDERY + BABY GIFTS)

Last updated: [03/19/26]

Thank you so much for shopping at Sparkle Stand. Every item is custom stitched with care, and I want you to love your order! Below is our refund and return policy for all purchases.

Custom & Personalized Orders (Non-Refundable)

Because each item is made-to-order and personalized, all custom embroidery items are final sale and cannot be returned or refunded unless there was an error on my end.

This includes:

  • Personalized burp cloths

  • Custom bibs

  • Embroidered names, monograms, or designs

  • Any item made specifically for you

If There Is a Mistake on My End

If your order arrives with:

  • the wrong name/initials

  • the wrong design

  • incorrect thread colors

  • a flaw or defect in stitching

Please contact me within 3 days of delivery with:

  1. Your order number

  2. A clear photo of the issue

I will remake or refund the item at no cost to you.

Lost or Damaged Packages

Once an order is handed to USPS or UPS, delivery issues are outside of my control, but I will help file a claim when possible. Please contact your carrier first regarding delays or lost-in-transit scans.

Cancellations

Orders may be canceled within 12 hours of purchase as long as stitching has not begun.

Contact

If you have any questions, please reach out anytime:
jewel@sparklestand.com